1st Level Support

​Fast support for users via Email or Teams call:

• How do I change the attribute?

• I can't find the report anymore

• My quality seal is red – what should I do?

• How do I create a new fact sheet?

2nd Level Support

​Hands-on support that needs alignment with internal resources:

• How can I add a relation that is currently missing?

• Can I aggregate KPIs on Application level automatically?

• My business capability is missing, can I add it?

3rd Level Support

Documentation and support for long-term success:​

• Can we use SAP LeanIX for our cloud migration?

• Wouldn't it make sense to combine Project Portfolio Management with SAP LeanIX

• How can we identify Applications for rationalization and what will our target state look like?